Last updated: November 5, 2026
The free images exist so you never have to pay to find out whether Wiz Scaler works on your art. When you do pay, this is how refunds work — written plainly, honoured plainly.
Every account starts with free images, no card. The free images are the full pipeline at full size, so you can print one before spending anything. We'd rather you pay because a file convinced you than refund you because a checkout page did.
If your first Starter payment doesn't work out — any reason — email us within 14 days of that payment and we'll refund it in full. One sentence is enough; nobody will negotiate with you.
Starter renewals are generally not refundable, because you can cancel anytime and keep the allowance through the end of the paid month. That said: if a renewal charged within the last 7 days and you haven't used any images since it billed, email us — we'll refund it. Forgotten subscriptions shouldn't be a revenue line.
Packs are one-time purchases of images that never expire. An unused pack is refundable within 14 days of purchase. A partly used pack is refunded for the images still unused, at the pack's per-image price, within 14 days. Images that failed to process were never deducted, so there is nothing to refund for those.
If you're a consumer in the EU/EEA, you have a statutory 14-day right of withdrawal for online purchases. Because Wiz Scaler is a digital service that begins immediately, at checkout you consent to immediate performance; our promises in §2 and §4 meet or exceed the statutory right in practice. Your mandatory legal rights are unaffected by anything on this page.
Email Wiz@ListenTechnology.ai from your account email with the word "Refund" in the subject. Refunds are issued by Paddle, our merchant of record, to the original payment method, typically within 5–10 business days depending on your bank.
Refunds don't apply to accounts terminated for violating the Terms of Service (for example free-image abuse across multiple accounts or automated hammering of the Service), or to licensing contracts, which are governed by their own written agreements.
Please email us before disputing a charge with your bank — we resolve legitimate refund requests faster than a chargeback does, and honouring §2 to §4 is quicker for everyone.